Refund and Returns Policy

We appreciate your purchase and thank you for choosing our store. Our goal is to ensure that every customer receives quality products and a reliable shopping experience. If for any reason you are not fully satisfied with your order, this Refund and Returns Policy outlines how returns and refunds are handled.

Customers are generally eligible to request a return within 30 days from the date the order is delivered. To be accepted for return, the product must remain in unused and unopened condition, with no signs of wear or alteration. It should be returned exactly as received, including the original packaging and any accessories, labels, or included items. Products that have been opened, used, or damaged after delivery may not qualify for a refund or exchange.

We strongly encourage customers to carefully check their order upon arrival. If there are any concerns or issues, contacting us promptly will help ensure a faster resolution.

Certain categories of products may not be eligible for return. This is often due to hygiene standards, safety considerations, or regulatory restrictions. Items that have been opened or used cannot be accepted back under normal circumstances. Additionally, promotional items, clearance products, and gift cards are typically considered final sale and are not eligible for return unless they arrive in a defective or incorrect condition.

If you receive an item that is damaged, defective, or not what you originally ordered, you should reach out to our support team as soon as possible. When contacting us, please provide your order number along with a clear explanation of the issue. Including photos of the product and packaging can also help us assess the situation more efficiently and provide an appropriate solution.

Before sending any item back, customers must first contact customer support to initiate a return request. Once the request has been reviewed and approved, instructions will be provided on how and where to send the item. Returns sent without prior approval may not be accepted or processed.

In most cases, customers are responsible for covering return shipping costs. However, if the return is due to an error on our part, such as a damaged, defective, or incorrect item, we will cover the return shipping expenses or provide an appropriate resolution. We recommend using a shipping service that includes tracking information, as we cannot be held responsible for packages lost during transit.

After the returned item is received, it will be inspected to confirm it meets the return requirements. Once the inspection is complete, the customer will be informed of the outcome. If the return is approved, the refund will be issued to the original payment method used at the time of purchase. Processing times may vary depending on financial institutions or payment providers, but refunds are generally completed within a few business days after approval.

It is important to note that original shipping fees are usually non-refundable, unless the return is related to an error on our part. In such cases, adjustments may be made accordingly.

Replacement items or exchanges may be available when a product arrives damaged or defective. If a replacement is needed, customers should contact our support team so that the issue can be reviewed and handled appropriately. Availability of exchanges may depend on product stock and specific circumstances.

Orders can only be canceled before they have been processed or dispatched. Once an order has been shipped, cancellation is no longer possible, and the item must follow the standard return procedure if eligible.

We reserve the right to revise or update this Refund and Returns Policy at any time. Any changes will be published on this page, and continued use of our website indicates acceptance of the updated terms.

If you have any questions regarding returns, refunds, or order assistance, you may contact our customer service team using the details provided below:

Email: FlonaseOfficial@outlook.com
Phone: (971) 231-5487